It is fair to assess the NHS on pre-pandemic statistics. The NHS employs approximately 1.2 million people in England alone. In 2019/20, the Department of Health and Social Care spent £148.9 billion, 10.2% of GDP. Ex direct-pandemic spending, this budget will rise to £173.8 billion in 2022/23. It is a wonderful service staffed with many great people. They rose to the challenge of the pandemic brilliantly. Its very existence defines the UK. We should be proud of it.
So, eulogies over, it is, like any other huge organisation, prone to errors and failure. Within the £148.9 billion there will be waste. Within the 1.2 million staff there will be lazy, self-interested, or incompetent staff. This is a fact of life not unfair criticism, and we should all be free to question the level of service we receive. After all, it is we who pay for it.
And we should be wary of activist medical staff and the organisations who represent them, who, in providing care when we are most vulnerable, avoid scrutiny as to their motives when campaigning. We should also be wary of the NHS being a political football too. This is in many ways inevitable, bearing in mind its importance to voters, but we should question the motives of politicians who laud the NHS without question, or pump money, or who wish to pump money, into it without the necessary accountability.
The catastrophic maternity care failures at the Shrewsbury and Telford NHS Trust are a reminder of not putting the NHS on an unquestioned pedestal. The findings are being well covered in the media but one of the stark findings was patients not being listened to, combined with a culture of bullying internally and mistakes not being investigated. Unforgiveable.
And there have been other scandals too; the Alder Hey organs scandal, the Bristol heart scandal and the Stafford Hospital scandal to name but a few. The latter was particularly worrying in that a Healthcare Commission enquiry found there was no cause for concern in the high levels of mortality at the hospital, only for a subsequent public enquiry to find there were multiple instances of neglect, incompetence and abuse of patients.
A failure to question the NHS also prohibits debate about its future. Should all healthcare be free at the point of delivery, are there ways some members of the public could be incentivised to use its services more efficiently? Why do some hospital trusts have a reputation for efficiency, even cutting waiting lists during the pandemic, whilst others do not? Not directly in the remit of the NHS but why do the services from General Practitioners vary so widely? Why is private healthcare being seen as a necessary option by growing numbers of the public? Many would argue that knowing what we know now, you would not start with an NHS as it is currently constructed. There are plenty of other efficient, effective, fair models of public healthcare in Western countries, as well as models that work less well.
You cannot repeat enough how great the NHS is in terms of its overall service delivery. But is it not perfect and we should not be intimidated into always lauding it. Ensuring it is not automatically placed on a pedestal is good for the NHS but, most importantly, vital for the patients who use it.